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THE RS REVIEW

2024 Q1

THE Total Solutions Provider for Regulated Environments

Unveiling the Path Forward to Transforming thE
Customer Experience

2024: The Year of Transforming the Customer Experience

This year we plan to focus on delivering exceptional service, differentiate ourselves, and bring value to you in every interaction. As a company we intend to concentrate on simplifying our processes to not only benefit our employees but also to help you, our valued customers.

We have a lot of exciting initiatives and projects planned for this year that will help us achieve our goal of elevating the customer experience. This goal will not come without hard work and changes but we believe that Rees can change for the better of our customers.  

A New Chapter: Initiatives and Customer-Centric Focus

In a company gathering that marked the beginning of a transformative year, our 2024 Leadership Conference brought together the collective minds of our team to outline our path forward. The Executive Leadership Team, shared a comprehensive overview of initiatives aimed at enhancing our service and redefining the standards of Rees.

The Leadership Conference was pivotal, not just as a forum for reflection, but as a launchpad for our ambitious 2024 initiatives. Key among the discussions was the invaluable feedback we've received. The insights from our customers are the cornerstone of our continuous improvement and innovation.

Contributing to the Transformation: Introducing Rees Pro Support

In a significant leap forward in our commitment to providing exceptional

support to our clients, Rees is proud to announce the launch of our call center service, Rees Pro Support. This latest addition to our services is designed to offer unparalleled assistance, ensuring our clients have access to expert help 24/7, every day of the year. Our dedicated team is adept at swiftly managing alarm notifications, minimizing downtime, and offering proactive technical solutions tailored to meet the unique needs of each client. With the capability to resolve many challenges remotely, Rees Pro Support stands as a testament to our pledge for seamless operations and transforming the customer experience.

Forward Together

As we step into 2024 with a clear vision and renewed determination, Rees has set the stage for a year of meaningful change, growth, and achievement. With our new mission and core values as our guide, and with the collective strength and creativity of our team, we are on the path to redefining excellence in environmental monitoring for the industries we proudly serve. We’re embracing the opportunities ahead, fostering open communication, and contributing to a culture that puts our customers and their needs at the forefront of everything we do.

 

Together, we will transform the customer experience!

Michael Mothersbaugh
President, Rees Scientific

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The Case for Change and a Renewed Mission

Change, as was underscored in the conference, is not just necessary; it's vital for our growth. The Executive Leadership Team eloquently laid out the case for change, grounding it in the need to adapt, innovate, and lead in our industry. This transitioned into the unveiling of our new mission statement of THE Total Solutions Provider for Regulated Environments. Reflective of our collective vision and purpose, this principle is not merely words but the foundation upon which our future successes will be built.

WELCOME TO THE TEAM

We are thrilled to welcome the 2023 Q4 new hires to the Rees Team! 

  • Nicholas Fanelli

  • Edwin Vasquez

  • William Traylor

  • Dorian Arriaga

  • Maureen Titus

  • John Newsome

  • Christopher Solso

  • Kevin Rodriguez

  • Hector Padron

  • Frank Elbourn

  • Darren Greenidge

  • Seth Pittman

  • Derrick Short

  • James Robson

  • Dylan Harrison

  • Rollin Stapp

  • Nathanael Singleton

  • Juan Ortega

  • Jonathan Ross

  • Maria Kitevska

  • Flemica Willis

  • Carlos Borrell

  • Joe Phachomphon

  • Robert Crenshaw

  • Monique Gonzalez

  • Willian Velasquez

  • Nicolai Kvalheim

  • Thomas O'Donnell

  • Snell Ondzaghe Mba

  • Kavithadevi Paramasivam

SOCIAL MEDIA MOMENTS

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2024 Rees Leadership Conference Recap

In an exhilarating blend of insight and inspiration, Rees Leaders convened under the sunny skies of Fort Lauderdale, Florida, for the 2024 Leadership Conference. This pivotal gathering was a showcase of commitment towards transforming the customer experience, underlining our strategic initiatives for the year ahead.

The agenda was rich with collaborative sessions, deep dives into innovation, and forward-thinking discussions, all aimed at redefining our approach to meet and exceed our customers' expectations. The conference kicked off with a poolside welcome reception, setting the tone for a series of engaging and productive discussions.

A highlight was the awards dinner, where we celebrated the exceptional achievements of our team members, recognizing

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those who have gone above and beyond in their contributions to our success. Congratulations to all of the nominees and winners!

Adding to the memorable experiences was a keynote address by a distinguished guest speaker, who provided valuable insights on transforming the customer experience, further fueling our drive towards excellence. This event was not just a meeting of minds but a beacon of our company's dedication to leadership, innovation, and the relentless pursuit of excellence in serving our customers.

A special thank you to everyone who participated, we cannot wait for next year’s conference!

KeY DATES

Introducing Rees Pro Support

Rees is proud to announce the launch of our call center service, Rees Pro Support. This is a significant leap forward in our commitment to providing exceptional support for our clients.

 

Rees Pro Support is designed to offer unparalleled assistance, ensuring our clients have access to expert help 24/7, every day of the year. Our dedicated team is adept at swiftly managing alarm notifications, minimizing downtime, and offering proactive technical solutions tailored to meet the unique needs of each client. With the capability to resolve many challenges remotely, Rees Pro Support stands as a testament to our pledge for seamless operations and transforming the customer experience.

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join the
rees team

Want to be a part of the Rees team? Visit our website to submit your resume for one of our open positions. We look forward to working with you!

  • Regional Field Service Technicians

  • Regional Sales Representatives

  • Project Coordinator

  • Engineers

  • IT Specialists

THE RS BLOG

NEW

Our new blog consists of a variety of topics related to our industry, our products, and our customers. Visit our website and check out our latest posts today!

New Blog Posts:

  • Rees Scientific Leads the way in Automated Monitoring for Blood and Tissue Banking

  • Rees Scientific’s Instant Mapping Kits Streamline Chamber Validation

  • Why Temperature Monitoring is Crucial for the Pharmaceutical and Biotech Industry

  • Regulatory Compliance: Navigating the Evolving Landscape in 2024

  • Navigating Temperature Mapping in GMP Warehouses: A Guide for Facility Managers and Maintenance Teams

To access our blog, simply click below.

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